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MegaGear
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Account Set Up
We request that customers create a MegaGear account and you will be required to login to complete a purchase, create or view your Wishlist, order history, and to track orders . We will store your billing and shipping addresses and contact information for the purpose of filling orders. If you use a credit card the information will be encrypted and stored on our secure server. This allows you to reorder without reentering your payment information. You will be given the opportunity to opt out of this feature during checkout.
Currency
All merchandise prices and shipping costs are in US dollars (USD). We cannot figure out conversion rates. Please check with your local financial institution for currency conversion rates.
Gift Certificates
You can purchase gift certificates through the Help link at the bottom of the site.
The gift certificate code is entered during the checkout process as payment. Any remaining balance will remain on account to be used at a later date. Orders placed using a gift certificate as payment will be assessed shipping and sales tax if applicable. The gift certificate will apply towards shipping and taxes.
Payment Options
Domestic - We accept Visa, Mastercard, American Express, Discover, PayPal, and US money orders. We do not accept personal or business checks.
International - All international payments must be made via PayPal or international money order/bank draft. We do not accept wire transfers.
Credit
You MUST enter the exact address where you receive your credit card statement for the billing address. This address is used for verification of your credit card. Your card will be declined if you use a different address. You may use a different address for shipping.
Money Orders
Money orders should be made out to MegaGear Inc. and mailed to 525 E. Michigan Ave, Saline, MI 48176. Orders will be cancelled after ten business days (US) or 15 days (international) if the payment is not recieved.
PayPal
You will be automatically directed to the PayPal login page. You must have a PayPal account prior to placing the order. You may sign up for a PayPal account at www.paypal.com. After completing payment check you account to verify the funds were transferred. Orders with incomplete payments will be cancelled and you may reorder.
Return and Exchange Policy
You may return a product for a refund within 30 days of the order shipment date. If within 30 days you find that you ordered the incorrect item, wrong size, or simply changed your mind, we will refund you for the purchase amount (less the shipping cost), provided the returned item(s) are received back in their original "new" condition. Include a copy of your order which you can print from your MegaGear account. When your return is received, you will be issued a refund in the method you originally paid.
If you wish to exchange an item you will need to reorder the correct item.
If we shipped you the wrong merchandise, or it arrived defective or damaged, contact us at service@megagear.com for instructions.
Mail returns to:
MegaGear Inc.
525 E Michigan Ave #360
Saline, MI 48176
Sales Tax
Our office and shipping facility is located in Ann Arbor, Michigan. Customers who reside in Michigan will be charged 6% sales tax.
Shipping Policies
Shipping rates are determined by weight and destination. Use the convenient online shipping calculator to get real time shipping costs.
United States
Orders are shipped between 3-5 business days depending on if you order custom printed items. Packages ship Monday - Friday from Ann Arbor, Michigan.
Shipping options for the 48 contiguous states are UPS Ground and USPS First Class and Priority Mail. All shipping options may not be available for every order. If there is a delay or the merchandise has become unavailable, you will be contacted via email. If tracking information is available for your shipping method you can access it by logging into your MegaGear Account and checking the order status.
Options for Alaska and Hawaii are USPS Priority Mail.
Puerto Rico must use USPS Priority Mail. Select PR as your state code.
APO/FPO Address
Shipping is available to APO/FPO addresses via USPS Priority Mail. When creating your address enter APO or FPO (we need this information for customs paperwork) in the city field and use the AP, AE, and AA state codes provided in the drop down box. Use United States as the shipping country - Priority Mail is cheaper and you will get it sooner!
Shipping International Orders
International Orders - you must use the PayPal or Money Order option for international orders. We cannot accept non-US cards.
International packages ship in 5 to 7 days depending if you order custom printed merchandise. If paying by money order the orders will ship when payment has cleared the bank. Online shipping rates will be returned for USPS International First Class for under 4 pounds and International Priority Mail for packages weighing greater than 4 pounds. Shipping usually takes at least 10-20 days but may take up 4 weeks to arrive in your country after the date we ship depending on customs. USPS onlyhas Delivery Confirmation Service. The order status is only updated to delivered. Once the package arrives in your country only your postal service has the ability to trace your package in their system.
When placing an international order please be aware that you will be charged customs fees including duties, import taxes, and brokerage and processing fees which are not included in the purchase price or shipping charges. The Customs agency in your country can charge you at the time of the delivery or invoice you later. As the purchaser you are the importer of record and are responsible for all charges. Please check with your local customs office as MegaGear Inc. has no control over these charges.
If you choose to refuse delivery of the package, it will be returned to us and we will be charged the custom fees and the cost of return shipping. If the package is refused and returned to us there are no refunds for refused packages. International packages which are missing or lost will receive replacement merchandise.
Tracking
You may track your order by loging into your MegaGear account and reviewing your order history. UPS tracking numbers are emailed when orders are shipped and you may also check tracking at www.ups.com.
If you chose USPS Priority Mail you may use the number to on www.usps.com. This is not a tracking feature, it only confirms delivery. First Class will not receive a tracking number. Questions?
More information is available under the help link.
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